![]() ![]() If you’re having trouble logging in, follow our helpful interactive guide or visit our Help and Support page. We try to make sure that our mobile app works well with as many devices as possible, however it’s possible that you may experience issues if you are using a less common phone. In some countries it may be illegal to use some internet and mobile banking services. Our app services may be affected by your phone’s signal and functionality. To use our app you’ll need to make sure you have updated the operating system on your device to the latest version available to you. We want to make sure you have the best experience, so if you are using an older version of our app you may be asked to update to the latest version before logging in. IOS users go to: Settings> App Store> turn on App UpdatesĪndroid users go to: Play store> Profile> Settings> Network preferences> Auto-update apps We recommend you turn on ‘automatic updates’ in your app store settings to ensure you always have the latest version: Pester will face a second round of question from the Treasury Committee on Wednesday afternoon.The latest versions of our mobile app can be found in the Apple App Store and Google Play Store. ![]() The FCA – which has the power to fine TSB – is investigating the migration jointly with the Prudential Regulation Authority. Andrew Bailey, the chief executive of the Financial Conduct Authority, accuses Pester of “portraying an optimistic view” of services after the IT meltdown and says the bank failed to be “open and transparent” about the scale of the problems. Pester receives a stinging rebuke from one of the City’s top regulators. Some TSB customers are still unable to make payments or access key accounts almost a month after the botched IT upgrade. Lloyds contacted TSB on the morning of 23 April but TSB declined the offer, despite the fact its customer information was being transferred from a Lloyds system to one designed by Sabadell. ![]() It emerges that TSB turned down an offer of help from Lloyds Banking Group, its former owner, in the early stages of the IT meltdown. Pester says regulators from the Financial Conduct Authority and the Prudential Regulation Authority are being briefed on developments. The bank encourages people to contact its telephone banking team with any problems but some customers are left on hold for more than an hour. Pester tells customers he is “deeply sorry” for the poor service. The botched IT upgrade becomes a full-blown crisis as up to 1.9 million of TSB’s online and mobile customers remain locked out of their accounts. ![]() TSB’s parent company, Sabadell, makes an embarrassing gaffe by publishing a statement on its website saying it has “successfully completed the TSB technology migration”. Then, make an entry of Account Number, mobile numbers (registered ones) with the bank. However, customers in increasing numbers make their feelings known on Twitter, complaining that they cannot access their accounts. Beneficiary will have to click on the Forgot Username Option. TSB plays down the “access issues”, saying it is experiencing intermittent problems with its internet banking and mobile app, affecting a limited number of customers. Trust Thomaston Savings Bank with all of your banking needs, and enjoy great personal & business banking solutions. People report that accounts are showing incorrect balances, while others can see accounts belonging to other customers. It becomes apparent that the IT migration has not gone to plan when customers attempt to log in to their accounts after 6pm. ![]()
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